At MARLOWCO LLC, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a simple return process.
Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
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Be unused and in the same condition that you received it
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Be in the original packaging
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Include all accessories and documentation
Non-Returnable Items
Certain types of items cannot be returned, including:
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Used or damaged products caused by the customer
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Items returned without original packaging
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Products marked as final sale
Return Process
To start a return, please contact our support team with your order number and reason for the return.
Email: support@marlow.shop
Our team will provide instructions on how to return your item.
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will work quickly to resolve the issue by sending a replacement or issuing a refund.
Exchanges
If you would like to exchange an item for a different product, please contact our support team to arrange the exchange.
Contact Information
If you have any questions about returns or refunds, please contact us:
MARLOWCO LLC
214 11th St
Rawlins, Wyoming 82301
United States
Email: support@marlowco.shop
Phone: +1 307-3108448