Orders are typically processed within 1–2 business days after payment confirmation. We offer shipping across the United States, and delivery usually takes 3–15 business days, depending on your location and carrier availability. During peak seasons, holidays, or promotional events, processing and delivery times may be slightly longer. Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package. All orders are carefully packed to ensure safe delivery to your address.

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery.

• Items must be returned in their original condition and packaging, unused and with all included parts and accessories.
• Return shipping costs may be the responsibility of the customer, unless the item is defective or incorrect.
• Damaged or defective products should be reported within 48 hours of delivery so we can assist you.
• Items returned without prior authorization may not be accepted.

Once we receive and inspect the returned item, an approved refund will be issued to your original payment method within 5–10 business days.

For return requests, please contact our support team:
Email: support@marlow.shop